Accessibility Statement

This website is run by Suffolk County Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is

We know some parts of this website aren’t fully accessible. For example, some files may not be suitable for users of assistive technology. 

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email healthandwellbeing@suffolk.gov.uk

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Health and Wellbeing team by emailing healthandwellbeing@suffolk.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Suffolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

Disproportionate burden

We don't categorise any accessibility issues on healthysuffolk.org.uk as a disproportionate burden to fix within the meaning of the regulations, with the exception of PDFs and other documents.

You can read our disproportionate burden assessment that explains how we approached checking and fixing documents on suffolk.gov.uk. 

Content that’s not within the scope of the accessibility regulations

You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk.

PDFs and other documents

Many of our older PDFs and other documents may not be suitable for users of assistive technology. This fails WCAG success criterion 4.1.2 Name, Role Value.

Video

Live video streams may not include captions. This fails WCAG success criterion 1.2.4 Captions (Live). We may not add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Some pre-recorded videos published before 23 September 2020 do not include captions. This fails WCAG success criteria 1.2.2 Captions (Prerecorded). We may not add captions to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.

Some pre-recorded videos published before 23 September 2020 may require, but don't include, audio description. This fails WCAG success criteria 1.2.5 Audio Description (pre-recorded). We may not add audio description to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.

Any pre-recorded video content we publish after 23 September 2020 will meet accessibility standards.

What we’re doing to improve accessibility

We want to go above and beyond the legal web accessibility requirements to make suffolk.gov.uk more inclusive for everyone.

This includes fixing issues to conform with Level AAA of the Web Content Accessibility Guidelines (WCAG) version 2.2.

To achieve this we will:

• work with our supplier to fix known accessibility issues
• continue monitoring our website for issues using automated software
• carry out manual checks for problems that software can't detect
• test the site with users who have disabilities at regular intervals
• perform a formal accessibility audit at least once every 12 months
• maintain our content guidelines to help site editors create accessible content
• aim to produce information in more accessible formats, such as easy read guides

We'll update our accessibility statement when we find issues that'll take time to resolve, and when we carry out an audit.

Preparation of this accessibility statement

This statement was prepared on 8 February 2024. It was last reviewed on 6 January 2025.

This website was last tested in December 2024 against the WCAG 2.2 AA standard.

The audit was carried out by Suffolk County Council's Content Design team based on a sample of most used pages using automated software (Siteimprove, WAVE) and manual testing.